The Nigerian Export Import Bank (NEXIM) was established by Act 38 of 1991 as an Export Credit Agency (ECA). Like other Export Credit Agencies across the globe, the Bank was established as an instrument of policy to stimulate export expansion and diversification of the economy with a view to achieving positive balance of trade.The Bank has an authourized capital of N50.0 billion held on behalf of the Federal Government on equal basis (50%) by the Central Bank of Nigeria and the Federal Ministry of Finance Incorporated.

NEXIM is mandated to provide the following Services:-

  1. Export credit guarantee and export credit insurance facilities to its clients;
  2. Credit in local and foreign currency to its clients in support of exports;
  3. Establishment and management of funds connected with exports;
  4. Trade information and export advisory services in support of export business;
  5. Investment guarantees and investment insurance facilities.

The Bank implements a strategic planning framework, which consists of 4 year rolling plans. Our corporate outlook for the future derives from our Vision and Mission Statement as stated below:

Our Vision
“To be the leading African Export Development Bank”
Our Mission
To become a First Class Institution promoting a diversified export base through the provision of Finance, Risk Bearing and Advisory Services in line with Government Trade Policy.

Provision of export finance, namely:

  1. Rediscounting & Refinancing facility
  2. Stocking facility
  3. Local Input facility
  4. Foreign Input facility
  5. Direct Lending Facility

Provision of risk bearing facilities, namely:

  1. Export Credit Guarantee facility
  2. Export Credit Insurance facility
  3. Advance Payment Guarantee
  4. Bonding Facilities
  5. ECOWAS Inter-State Road Transit Scheme

Provision of trade (export) information and advisory services.

  1. Trade information
  2. Export Advisory services
  3. Organizing and participation at Seminar/workshops on export activities

List of Customers

  1. Staff of the Bank
  1. Federal Ministry of Commerce,
  2. Nigerian Export Promotion Council
  3. Central Bank of Nigeria,
  4. Federal Ministry of Finance
  5. Federal Inland Revenue Services,
  6. National Insurance Commission,
  7. Nigerian Customs Services
  1. Banks,
  2. Exporters,
  3. Importers of equip/machineries for export production,

Performance Target/Customer Expectation

The Bank undertakes to provide competitively priced interest and fee-based product/services with emphasis on Risk Bearing, Business Advisory Services and Export Finance.

To ensure that our customers consistently get the best quality service available, the Bank will continually benchmark performance with Industry Best Practices. We will also ensure that all key activity processes especially those which interface with our customers, are completed effectively within approved time limits and to agreed standards of service delivery.

Our web site, www.neximbank.com.ng offers you access to information and services of the Bank. The Bank’s website will serve as its front office providing a convenient alternative through which all credit and other processes relating to our services may be initiated and monitored.

The Time frames for processing of requests under the Bank’s facilities are as follows provided that the customer submits all the relevant documents required:

Short Term Credits – 26 Working Days
Medium/Long Term Credits – 35 Working Days
Disbursement – If a loan is established, upon disbursement conditions being satisfied, we will release funds within five (5) working days.

Obligation of Customers

In order to ensure efficient service delivery, the customer is expected at all times to provide full disclosure of all the information pertinent to transactions under consideration.Sometimes when we receive information, we may have to ask you for some further information, which we could not originally have anticipated. If we require additional information, we will inform you promptly.

Limitation to Service Delivery

We will consider all requests for credit support within the limits of available resources, due diligence and the Bank’s strategic objectives. In doing so, we may prioritize our interventions to ensure all objective criteria are met.

Stakeholder Participation in Service Provision

All stakeholders should feel free to contribute their quota towards sufficient and effective service delivery through consultations, regular feed back and customer survey, which we organize regularly.

Our Commitment to You

The Bank is an equal opportunity employer and financier providing opportunities and service to all parties on the basis of sound technical and moral judgment.

NEXIM will endeavor to consistently provide our customers with value, demonstrated in high quality service. To this end, the NEXIM Banker will communicate with you, our customer in a proactive manner emphasizing our key values of professionalism and excellence in service delivery.

In order to ensure our services offer value, exceeding your expectations, we will maintain an open channel of communication with all our stakeholders to provide solutions to the requirements of your business. To this end we need to partner with you, our customers, to ensure that all information necessary, at each stage of the transaction, is made available to us to assist us in the decision process.

Complaints and Grievance Mechanism
Should you have any complaints as regards the service (s) received, you may speak with the officer handling your transaction or the Head of Department. Also, clearly identifiable Complaints Boxes are available at the main entrance to the Bank’s Head Office and Area Offices.

 

In case of any complaints, please contact the following officers:Nodal Officer

Mr. Tayo Omidiji
NEXIM House (3rd Floor)
Nigerian Export-Import Bank
Plot 975, Cadastral Zone A0
PMB 276, Garki
Abuja.
Tel: 09 4603630– 9 Ext 305

Managing Director/Chief Executive
NEXIM House (4th Floor)
Nigerian Export-Import Bank
Plot 975, Cadastral Zone A0
PMB 276, Garki
Abuja.
Tel: 09 4603630 – 9

The Ministerial Nodal Officer
Mr. O.G. Adeyi
Room 004, Ground Floor,
Headquarters Office Complex,
Federal Ministry of Finance
Abuja
Tel: 08055271722
Email: servicomfmf@yahoo.com

The Honourable Minister
Federal Ministry of Finance,
Headquarters Office Complex,
Abuja.
www.fmf.gov.ng